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Incident detail

2026-February-23 Service Incident

Resolved incidentMajor

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  1. Investigating

    We are seeing an increase in automated tests using Sauce Connect failing with “Misconfigured -- No active tunnel found for provided identifier” errors in the US-West-1 data center. We are actively investigating.

  2. Investigating

    We have identified the root cause and are working on implementing a fix. We are continuing to investigate.

  3. Resolved

    We have identified the root cause and deployed a fix for this issue. All services are fully operational.

  4. Resolved

    ### Dates:

    Monday, February 23rd 2026, 17:22 UTC - 22:31 UTC

    ### What happened:

    WDIO-based tests run by customers using Sauce Connect 4 could not be started.

    ### Why it happened:

    Misconfiguration caused failing health checks in some cases, causing customer tunnels to shut down.

    ### How we fixed it:

    Misconfiguration was corrected.

    ### What we are doing to prevent it from happening again:

    Evaluation of the underlying software stack.

    Customers who are still using SC4 that can migrate to SC5 should do so at their earliest convenience.