{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-22T23:19:44.733Z"
  },
  "data": {
    "id": "incident_statuspage_sauce-labs_0c84qf3f1cj5",
    "slug": "sauce-labs-2026-february-23-service-incident-2026-02-23",
    "title": "2026-February-23 Service Incident",
    "summary": "2026-February-23 Service Incident",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-02-23T17:22:02.197+00:00",
    "updatedAt": "2026-04-15T22:32:38.436+00:00",
    "resolvedAt": "2026-02-23T22:31:50.952+00:00",
    "provider": {
      "slug": "sauce-labs",
      "name": "Sauce Labs"
    },
    "affectedServices": [
      {
        "slug": "sauce-labs-api",
        "name": "API, dashboard & Connect"
      },
      {
        "slug": "sauce-labs-automated",
        "name": "Automated testing"
      }
    ],
    "links": {
      "html": "/incidents/sauce-labs-2026-february-23-service-incident-2026-02-23",
      "api": "/api/v1/incidents/sauce-labs-2026-february-23-service-incident-2026-02-23",
      "providerHtml": "/providers/sauce-labs",
      "alerts": "https://outagedeck.com/account?stack=sauce-labs&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Sauce Labs reported a major event for the affected tracked services.",
    "source": {
      "id": "source_sauce_labs_status",
      "kind": "official_api",
      "name": "Sauce Labs Status",
      "checkedAt": "2026-10-22T23:10:11.997+00:00",
      "stale": false,
      "officialUrl": "https://status.saucelabs.com",
      "statusPageUrl": "https://status.saucelabs.com"
    },
    "updates": [
      {
        "id": "update_statuspage_sauce-labs_0c84qf3f1cj5_yfjdtvts7c9v",
        "status": "investigating",
        "body": "We are seeing an increase in automated tests using Sauce Connect failing with “Misconfigured -- No active tunnel found for provided identifier” errors in the US-West-1 data center. We are actively investigating.",
        "createdAt": "2026-02-23T17:22:02.391+00:00"
      },
      {
        "id": "update_statuspage_sauce-labs_0c84qf3f1cj5_vl0ptdlkln5x",
        "status": "investigating",
        "body": "We have identified the root cause and are working on implementing a fix. We are continuing to investigate.",
        "createdAt": "2026-02-23T19:40:46.473+00:00"
      },
      {
        "id": "update_statuspage_sauce-labs_0c84qf3f1cj5_brssd5zpnxjw",
        "status": "resolved",
        "body": "We have identified the root cause and deployed a fix for this issue. All services are fully operational.",
        "createdAt": "2026-02-23T22:31:50.952+00:00"
      },
      {
        "id": "update_statuspage_sauce-labs_0c84qf3f1cj5_f2xz351dg9ss",
        "status": "resolved",
        "body": "### **Dates:**\n\nMonday, February 23rd 2026, 17:22 UTC - 22:31 UTC\n\n### **What happened:**\n\nWDIO-based tests run by customers using Sauce Connect 4 could not be started.\n\n### **Why it happened:**\n\nMisconfiguration caused failing health checks in some cases, causing customer tunnels to shut down.\n\n### **How we fixed it:**\n\nMisconfiguration was corrected.\n\n### **What we are doing to prevent it from happening again:**\n\nEvaluation of the underlying software stack. \n\nCustomers who are still using SC4 that can migrate to SC5 should do so at their earliest convenience.",
        "createdAt": "2026-04-15T18:58:31.227+00:00"
      }
    ],
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}