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Sauce LabsIncident detail
2026-August-07 Service Incident
Resolved incidentMinor
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We are currently seeing elevated error rates for virtual desktop tests in the US-West-1 datacenter. We are currently investigating.
Resolved
After taking remedial action, Virtual Desktop tests are starting successfully in the US-West-1 Data center. All services are fully operational. We are closely monitoring the situation
Resolved
### Dates:
Friday, August 7th 2026, 11:00 UTC - 13:04 UTC.
### What happened:
Windows and Intel Mac jobs in `us-west1` failed to start due to virtual machine (VM) allocation starvation.
### Why it happened:
A service crash loop left VMs in an allocated but unclaimed state, while a cleanup bug prevented the system from releasing the orphaned capacity to boot new VMs.
### How we fixed it:
Restored service stability and cleared stale allocations to resume VM provisioning and clear queued jobs.
### What we are doing to prevent it from happening again:
Fixing allocator cleanup logic, strengthening deployment health checks, and improving capacity accounting for stale allocations.
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