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    "generatedAt": "2026-09-22T10:58:34.286Z"
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    "slug": "sauce-labs-2026-august-07-service-incident-2026-08-07",
    "title": "2026-August-07 Service Incident",
    "summary": "2026-August-07 Service Incident",
    "status": "resolved",
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    "severity": "minor",
    "startedAt": "2026-08-07T12:08:31.095+00:00",
    "updatedAt": "2026-08-14T16:45:13.965+00:00",
    "resolvedAt": "2026-08-07T13:06:06.442+00:00",
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    "impactSummary": "Sauce Labs reported this event with no impact level.",
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      "kind": "official_api",
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      "checkedAt": "2026-09-22T10:55:04.956+00:00",
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      {
        "id": "update_statuspage_sauce-labs_h0kq31n3cnyc_nl03q1hn5y6x",
        "status": "investigating",
        "body": "We are currently seeing elevated error rates for virtual desktop tests in the US-West-1 datacenter. We are currently investigating.",
        "createdAt": "2026-08-07T12:08:31.163+00:00"
      },
      {
        "id": "update_statuspage_sauce-labs_h0kq31n3cnyc_rfb4sb19xc4j",
        "status": "resolved",
        "body": "After taking remedial action, Virtual Desktop tests are starting successfully in the US-West-1 Data center. All services are fully operational. We are closely monitoring the situation",
        "createdAt": "2026-08-07T13:06:06.442+00:00"
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      {
        "id": "update_statuspage_sauce-labs_h0kq31n3cnyc_rmmkg2362v3v",
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        "body": "### **Dates:**\n\nFriday, August 7th 2026, 11:00 UTC - 13:04 UTC.\n\n### **What happened:**\n\nWindows and Intel Mac jobs in `us-west1` failed to start due to virtual machine \\(VM\\) allocation starvation.\n\n### **Why it happened:**\n\nA service crash loop left VMs in an allocated but unclaimed state, while a cleanup bug prevented the system from releasing the orphaned capacity to boot new VMs.\n\n### **How we fixed it:**\n\nRestored service stability and cleared stale allocations to resume VM provisioning and clear queued jobs.\n\n### **What we are doing to prevent it from happening again:**\n\nFixing allocator cleanup logic, strengthening deployment health checks, and improving capacity accounting for stale allocations.",
        "createdAt": "2026-08-14T16:43:43.758+00:00"
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