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Sauce LabsIncident detail
2026-April-23 Resolved Service Incident
Resolved incidentMajor
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Timeline
Incident updates
Every update Sauce Labs posted, oldest to newest, exactly as it appeared on their official status page.
Resolved
Between April 23rd 22:44 and April 24th 15:25 UTC, there was a technical issue that affected video recordings for tests running on macOS 15 and iOS within our EU and US-West Data Center. We identified the issue and deployed a fix. All systems are now fully operational.
Resolved
### Dates:
Thursday, April 23rd 2026, 22:43 UTC - Friday, April 24th 2026, 15:29 UTC
### What happened:
Video assets were missing for virtual iOS simulator tests on ARM and macOS ARM desktop tests in the US-West and EU data centers.
### Why it happened:
A product defect was introduced resulting in a screen capture failure.
### How we fixed it:
We performed a rollback to a stable version.
### What we are doing to prevent it from happening again:
We are improving monitoring & alerting to enhance our post deployment validation.
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