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    "id": "incident_statuspage_sauce-labs_2t0hbswqv0w1",
    "slug": "sauce-labs-2026-april-23-resolved-service-incident-2026-04-24",
    "title": "2026-April-23 Resolved Service Incident",
    "summary": "2026-April-23 Resolved Service Incident",
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    "severity": "major",
    "startedAt": "2026-04-24T16:33:12.724+00:00",
    "updatedAt": "2026-05-13T15:10:36.577+00:00",
    "resolvedAt": "2026-04-24T16:33:12.764+00:00",
    "provider": {
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      "name": "Sauce Labs"
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    "impactSummary": "Sauce Labs reported a major event for the affected tracked services.",
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      "kind": "official_api",
      "name": "Sauce Labs Status",
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        "id": "update_statuspage_sauce-labs_2t0hbswqv0w1_mxhgl41vhjxk",
        "status": "resolved",
        "body": "Between April 23rd 22:44 and April 24th 15:25 UTC, there was a technical issue that affected video recordings for tests running on macOS 15 and iOS within our EU and US-West Data Center. We identified the issue and deployed a fix. All systems are now fully operational.",
        "createdAt": "2026-04-24T16:33:12.764+00:00"
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      {
        "id": "update_statuspage_sauce-labs_2t0hbswqv0w1_2m7q9g7hhtl4",
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        "body": "### **Dates:**\n\nThursday, April 23rd 2026, 22:43 UTC - Friday, April 24th 2026, 15:29 UTC\n\n### **What happened:**\n\nVideo assets were missing for virtual iOS simulator tests on ARM and macOS ARM desktop tests in the US-West and EU data centers.\n\n### **Why it happened:**\n\nA product defect was introduced resulting in a screen capture failure.\n\n### **How we fixed it:**\n\nWe performed a rollback to a stable version.\n\n### **What we are doing to prevent it from happening again:**\n\nWe are improving monitoring & alerting to enhance our post deployment validation.",
        "createdAt": "2026-05-13T15:05:16.091+00:00"
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