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Incident detail

retool-email unavailable

Resolved incidentCritical

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Timeline

Incident updates

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  1. Investigating

    We are investigating the disabling of retool-email.com domain due to spam. Note that this does not impact official retool emails like user invites and password resets.

  2. Resolved

    Some Retool Emails failed with a "Disabled for sending spam" error due to an issue with our upstream email provider. The sending domain has since been restored, and email delivery is operating normally. We've also added safeguards to prevent recurrence. We apologize for the disruption.