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Incident detail

[Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update Retool posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.

  2. Identified

    We have identified the potential root cause of this issue and are implementing a fix

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.

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