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GitHub git clone 403 errors

Resolved incidentCritical1 affected service

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Timeline

Incident updates

Every update Render posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We have received an elevated number of reports about git clone failures resulting in a 403 error, aborting the deployment. We are investigating.

  2. Identified

    Services failing to deploy are those deployed in Frankfurt. Running services are not affected, only the deploy process is failing. We are still working to determine the cause of this error for those services.

  3. Identified

    Users with services hosted in Frankfurt that rely on GitHub repositories for deployments continue to see 403 errors in their logs causing the deployment to fail. We are continuing to work on this issue within our own systems and have reached out to GitHub.

  4. Identified

    We are continuing to work towards mitigating this issue, while also working with GitHub to resolve these deployment failures.

  5. Monitoring

    Deployments have been consistently completing since approximately 08:40, and are returning to normal levels. We are monitoring for any other impacts.

  6. Resolved

    This incident has been resolved.

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