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Upcoming Charge Notification Delay

Resolved incidentCritical1 affected service

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Timeline

Incident updates

Every update Recharge posted, oldest to newest, exactly as it appeared on their official status page.

  1. Identified

    We are investigating an issue that caused delays with Upcoming Charge Notifications. Our team has identified the issue and continue to work on remediation.

  2. Monitoring

    Our team has resolved the root cause of this issue. We are now reviewing potential impact.

  3. Monitoring

    Our team has determined that impacted stores are primarily those that rely on the charge/upcoming webhook for third party notifications and custom functions. We will be reaching out directly to these stores.

  4. Resolved

    This has been resolved.

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