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Monitoring a Vendor Outage in me-central-01

Resolved incidentMinor

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Timeline

Incident updates

Every update Rapid7 posted, oldest to newest, exactly as it appeared on their official status page.

  1. Monitoring

    We are monitoring the effects of a Vendor Outage impacting customers in me-central-01 region, our engineering and support teams are actively monitoring and stabilising at this time.

  2. Monitoring

    We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01.

    For our VM customers, the following impact may be observed:

    • Dashboards and Query Builder not returning data
    • Inability to create new Goals / SLAs and Remediation Projects
    • 5XX responses from APIv4

    We will provide further updates as we have more information.

  3. Monitoring

    We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01.

    For our VM customers, the following impact may be observed:

    • Dashboards and Query Builder not returning data
    • Inability to create new Goals / SLAs and Remediation Projects
    • 5XX responses from APIv4

    We will provide further updates as we have more information.

  4. Monitoring

    We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01.

    For our VM customers, the following impact may be observed:

    • Dashboards and Query Builder not returning data
    • Inability to create new Goals / SLAs and Remediation Projects
    • 5XX responses from APIv4

  5. Monitoring

    We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01.

    For our VM customers, the following impact may be observed:

    • Dashboards and Query Builder not returning data
    • Inability to create new Goals / SLAs and Remediation Projects
    • 5XX responses from APIv4

  6. Monitoring

    We are continuing to monitor for any further issues.

  7. Monitoring

    We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01.

    For our VM customers, the following impact may be observed:

    • Dashboards and Query Builder not returning data
    • Inability to create new Goals / SLAs and Remediation Projects
    • 5XX responses from APIv4

  8. Resolved

    Update – We continue to monitor the vendor outage impacting the me-central-01 region. At this time, affected services remain unavailable and we do not have an estimated timeline for full restoration.

    We have completed dedicated outreach to impacted customers via email and/or through their account teams to ensure visibility and support.

    As this issue is driven by a vendor, we will transition to a dedicated update format. As a result this status page will no longer reflect our current state. If you believe you were impacted and have not received direct communication, please contact Rapid7 Support or reach out to your account team for assistance.

    We appreciate your continued patience as we work with our vendor to resolve this issue.

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