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Incident detail

SIEM - Rapid7 Collector

Active incidentMajor1 affected service

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Started

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Customers may experience an issue affecting some collectors after a recent update, which may cause them to appear stuck or unresponsive.

    Our engineering teams are actively working to identify the cause.

  2. Identified

    We are aware of an issue affecting collectors. Affected collectors may appear stuck or unresponsive. Our engineering team has identified the cause and is working on a fix. We will provide another update as soon as more information is available.

  3. Identified

    We are continuing to work on a fix for this issue.

  4. Identified

    We are continuing to work on a fix for this issue.

  5. Identified

    We have identified a potential fix for this issue and are currently testing it.

  6. Monitoring

    A fix has been implemented and we are monitoring the results.

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