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Incident detail

Duplicate transactions affecting some Payroll and Payments customers

Resolved incidentMinor2 affected services

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Monitoring

    We're aware that some customers are experiencing duplicate transactions in Payroll and Payments. Our teams are actively working to resolve this issue and correct any duplicate transactions.

    If you have questions or need immediate help, visit intuit.com/support. We're sorry for the disruption and appreciate your patience while we make this right.

  2. Monitoring

    We are continuing to monitor for any further issues.

  3. Resolved

    This issue is resolved. Payroll and Payments customers have been contacted. Refunds of duplicate transactions are being processed. We're sorry for the disruption and appreciate your patience.

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