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Incident detail

US Platform 3 : Connectors are stuck in Synchronizing state [IM-12673]

Resolved incidentMajor

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Timeline

Incident updates

Every update Qualys posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Qualys Cloud Platform Operations is investigating an issue for the connectors stuck in synchronizing state.

    Further updates will be shared as they become available.

    Ticket reference for this incident: IM-12673.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    This incident has been resolved.

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