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EU Platform 1: Slow performance observed for WAS and CSAM API (IM-12687)

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Incident updates

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  1. Investigating

    Qualys Cloud Operations has identified the issue causing degraded performance in the WAS and CSAM APIs. Some users may experience intermittent errors. The team is currently working on a fix.

    Further updates will be provided as they become available. The ticket reference for this incident is IM-12687.

  2. Investigating

    We are continuing to investigate this issue.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Identified

    The issue has been identified and a fix is being implemented.

  5. Monitoring

    A fix has been implemented and we are monitoring the results.

  6. Resolved

    This incident has been resolved.