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US Platform 1: Delay in data processing to the UI and via API (IM-12779)

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Incident updates

Every update Qualys posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

    The ticket reference for this incident is IM-12779.

  2. Identified

    Qualys Cloud Platform Operations has identified the issue and is currently implementing a fix. This problem is delaying data processing. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

    The ticket reference for this incident is IM-12779.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Monitoring

    Qualys Cloud Platform Operations has implemented a fix and is currently monitoring the results. There is no longer a delay in VM Scan processing, and the current data is now available in the UI and API. However, there is still a lag in portal indexing. As a result, users may notice that information takes longer than expected to appear in the UI, including in AssetView, the VM Dashboard, Cloud Agent UI, CSAM/GAV, and the Unified Dashboard. Further updates will be provided as they become available. The reference ticket for this incident is IM-12779.

  5. Resolved

    This incident has been resolved.

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