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UK Platform 1: Scan Data Processing Stuck (IM-12781)

Resolved incidentCritical

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Incident updates

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  1. Investigating

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys UK Platform 1, where scan data processing has completely stopped. As a result, newly collected scan data is not being processed or reflected in the UI. Users may observe that information is not being updated across AssetView, VM Dashboard, Cloud Agent, CSAM/GAV, Policy Audit, Web Application Scanning, and Unified Dashboard. Our teams are actively working to restore scan data processing. Further updates will be provided as more information becomes available.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Resolved

    This incident has been resolved.