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Incident detail

US Platform 1/2: Users are experiencing an issue where scan results downloaded in CSV and XML formats are returning empty files.(IM-12744)

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Timeline

Incident updates

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  1. Investigating

    Qualys Cloud Platform Operations is currently investigating an issue affecting Qualys US Platform 1 and Platform 2, where downloaded reports in CSV and XML formats are returning empty files. Results downloads in PDF format continue to function normally, and the issue appears to be limited to CSV and XML exports. Additional updates will be provided as more information becomes available.

  2. Investigating

    We are continuing to investigate this issue.

  3. Investigating

    We are continuing to investigate this issue.

  4. Identified

    The issue has been identified and a fix is being implemented.

  5. Monitoring

    A fix has been implemented and we are monitoring the results.

  6. Resolved

    This incident has been resolved.