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US GOV 1: Total Cloud and Connector modules are Inaccessible (IM-12761)

Resolved incidentCritical

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Timeline

Incident updates

Every update Qualys posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Qualys Cloud Operations is currently investigating an issue that is causing the Total Cloud module to be inaccessible to users on US GOV Platform 1. Further updates will be shared as they become available. The ticket reference for this incident is IM-12761.

  2. Investigating

    We have further identified that the connector module is also not accessible at this time in addition to Total Cloud. We are continuing to investigate these issues.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    This incident has been resolved.

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