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Incident detail

EU Platform 2: UI and API Services Impacted Due to OCI Outage (IM-12762)

Resolved incidentCritical

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Incident updates

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  1. Investigating

    Qualys Cloud Operations is currently investigating an issue that is causing the VMDR module and API to return 503 errors. Further updates will be shared as they become available. The ticket reference for this incident is IM-12762

  2. Investigating

    After further observation, this is a complete outage on EU Platform 2 as most services are impacted due to the ongoing OCI outage. We are continuing to work with OCI to restore services as quick as possible.

  3. Identified

    Login and scan workflows are restored. Further updates will be shared as they become available.

  4. Identified

    We are continuing to work on a fix for this issue.

  5. Identified

    The services are being restored. Modules should be accessible. Further updates will be shared as they become available.

  6. Monitoring

    A fix has been implemented and we are monitoring the results.

  7. Resolved

    This incident has been resolved.