Skip to content
OutageDeck

Incident detail

EU Platform 1: Degraded Performance Observed for Multiple Modules [IM-12710]

Resolved incidentMinor

Timeline window

to

Outage alerts

Get alerted the next time Qualys breaks

Free email alerts for up to 5 providers — no card, live in about a minute. Paid plans add Slack, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow Qualys alerts work

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 1 affecting multiple modules as follows.

    • Connectors stuck in “Synchronizing”
    • WAS job stuck in Running
    • Newly created users may not be synchronized at this time

    Further updates will be shared as they become available.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    This incident has been resolved.