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Incident detail

EU Platform 1: Degraded Performance Observed for Multiple Modules [IM-12710]

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Timeline

Incident updates

Every update Qualys posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 1 affecting multiple modules as follows.

    • Connectors stuck in “Synchronizing”
    • WAS job stuck in Running
    • Newly created users may not be synchronized at this time

    Further updates will be shared as they become available.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    This incident has been resolved.

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