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Incident detail

Proton VPN issue affecting Windows 7 users

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating an issue impacting Proton VPN desktop app users only on Windows 7.

    If you are affected and unable to establish a connection, setting up a manual WireGuard connection should work instead: https://protonvpn.com/support/wireguard-configurations

  2. Monitoring

    The issue has been identified, and a fix has been implemented. We are monitoring the situation to ensure it is fully resolved.

  3. Resolved

    The issue is completely resolved. There are no further problems on Windows 7.