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Incident detail

Investigating sporadic connection reports from a small number of users

Resolved incidentMajor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    The team is currently investigating some intermittent connection issues reported by a few of our users for Proton Drive and Mail. We will share any updates here. We apologize for the inconvenience.

  2. Investigating

    We are continuing to investigate this issue.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    We've fixed a brief issue that caused intermittent connection errors for some Proton users. No user data was affected and no emails were lost, and all services are operating normally. We apologize for any inconvenience.