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SSO customers unexpectedly removed from their organizations

Resolved incidentMinor

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Timeline

Incident updates

Every update PlanetScale posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are actively investigating reports of customers being unexpectedly removed from their organizations. We understand the disruption this may cause and are working urgently to identify and resolve the issue.

  2. Monitoring

    We have reverted the code change that caused users to be removed, and are currently re-syncing users back from their IdP to PlanetScale teams.

  3. Resolved

    The issue has been resolved and all memberships have been restored.

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