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Incident detail

Transaction Updates Delayed

Resolved incidentMinor

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Timeline

Incident updates

Every update Plaid posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.

  2. Investigating

    We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.

    12:41pm EST - We're currently monitoring initial/full pull recovery over the next five to eight hours, will provide more information soon

  3. Investigating

    We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.

    12:41pm EST - We're currently monitoring initial/full pull recovery over the next five to eight hours, will provide more information soon

    1:21pm EST - To clarify, we are prioritizing initial and full pull recovery. We will work on recovering default pulls next. We don't yet have an estimate to when these delays will be fully resolved.

  4. Investigating

    We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.

    1:21pm EST - We are prioritizing initial and full pull recovery. We will work on recovering default pulls next. We don't yet have an estimate to when these delays will be fully resolved.

  5. Investigating

    We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.

    We are prioritizing recovery of initial and historical Transaction webhooks and then will work through the Default webhook queue. We expect the first group to complete in the next 2-3 hours.

    Webhooks are being sent on a FIFO basis.

  6. Investigating

    The underlying issue is resolved and the system continues to recover. Initial and Historical webhook queues are processing and Default webhooks will process when that completes.

  7. Monitoring

    The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default webhook updates and are monitoring recovery closely.

  8. Monitoring

    The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default update webhooks and expect all missing webhooks to be processed by the end of the day.

  9. Monitoring

    The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default update webhooks and expect all missing webhooks to be processed by the end of the day.

  10. Monitoring

    The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default update webhooks and expect all missing webhooks to be processed by the end of the day Pacific Time.

  11. Investigating

    We are again experiencing delays in Transactions update webhooks due to a recurrence of the third-party service provider issue that caused the earlier degradation. We are working closely with the provider to mitigate the issue and restore normal processing as quickly as possible.

  12. Monitoring

    The third-party provider issue has been mitigated and recovery is progressing. New item connections and their initial and historical transaction webhooks are healthy and firing normally again, and new transaction updates, including default update webhooks, are being processed normally. We have resumed working through the remaining backlog of older default update webhooks and will continue to monitor closely as it clears.

  13. Resolved

    This incident is now resolved. The underlying issue has been fully mitigated, and all delayed default update webhooks have now been delivered. New item connections and their initial and historical transaction webhooks are firing normally, and new transaction updates, including default update webhooks, are being processed normally.

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