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Incident detail

Virtual Account perfomance degradation (UK and Europe)

Resolved incidentMinor

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Timeline

Incident updates

Every update Plaid posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently experiencing elevated error rates for Payouts/Refunds API calls. We are actively investigating and working to mitigate this issue.

  2. Identified

    We have identified the root cause of the issue and are actively working to mitigate the impact.

    This is also impacting payments transitioning to SETTLED status.

  3. Identified

    The incident is ongoing and we are working with our partner to restore service. You may continue to see issues with Refunds and Payouts. Settlement webhooks for pay-ins are also impacted.

  4. Monitoring

    We are observing improved performance and services are returning to normal operations. We are closely monitoring our systems as we recover.

  5. Resolved

    This incident has been resolved. Our services have returned to normal operations.

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