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PingOne Verify Service Interruption

Resolved incidentMajor

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Incident updates

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  1. Investigating

    Monitoring systems have detected an issue with Ping Identity's Verify Service. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified.

    For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Identified

    Resolved: Web authentication flows are now fully operational.

    In Progress: Our engineering team is currently investigating and working to resolve verification issues within the PingID mobile app.

  4. Identified

    Update: Workaround for PingID App Verification

    Issue Identity: We have identified that the current verification failure is specifically impacting Verify Transactions when document images are collected directly via the PingID app.

    Workaround:

    To bypass this issue, users should use a web browser to collect and submit document images instead of the mobile app.

    Action Required:

    If your current user flow instructs individuals to use the PingID app for document capture, please advise them to switch to a supported web browser to complete the process.

  5. Resolved

    This incident has been resolved.