{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T08:05:38.445Z"
  },
  "data": {
    "id": "incident_statuspage_ping-identity_h61w5tzq5q4l",
    "slug": "ping-identity-pingone-verify-service-interruption-2026-04-14",
    "title": "PingOne Verify Service Interruption",
    "summary": "PingOne Verify Service Interruption",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-04-14T09:29:03.17+00:00",
    "updatedAt": "2026-04-19T08:00:13.973+00:00",
    "resolvedAt": "2026-04-19T08:00:13.962+00:00",
    "provider": {
      "slug": "ping-identity",
      "name": "Ping Identity"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/ping-identity-pingone-verify-service-interruption-2026-04-14",
      "api": "/api/v1/incidents/ping-identity-pingone-verify-service-interruption-2026-04-14",
      "providerHtml": "/providers/ping-identity"
    },
    "impactSummary": "Ping Identity reported a major event for the affected tracked services.",
    "source": {
      "id": "source_ping_identity_status",
      "kind": "official_api",
      "name": "Ping Identity Status",
      "checkedAt": "2026-07-23T08:00:13.914+00:00",
      "officialUrl": "https://status.pingidentity.com",
      "statusPageUrl": "https://status.pingidentity.com"
    },
    "updates": [
      {
        "id": "update_statuspage_ping-identity_h61w5tzq5q4l_7f0n6xq4bdq2",
        "status": "investigating",
        "body": "Monitoring systems have detected an issue with Ping Identity's Verify Service.  The Incident response team has been notified and is currently working the issue.  We will update this message when the incident has been identified. \n\nFor additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.",
        "createdAt": "2026-04-14T09:29:03.283+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_h61w5tzq5q4l_gc01skvv2zbw",
        "status": "identified",
        "body": "The issue has been identified and a fix is being implemented.",
        "createdAt": "2026-04-14T09:52:43.443+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_h61w5tzq5q4l_6q6yxpv98rc4",
        "status": "identified",
        "body": "Resolved: Web authentication flows are now fully operational.\n\nIn Progress: Our engineering team is currently investigating and working to resolve verification issues within the PingID mobile app.",
        "createdAt": "2026-04-14T10:55:18.335+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_h61w5tzq5q4l_0wh5yp2p9d0g",
        "status": "identified",
        "body": "Update: Workaround for PingID App Verification\nIssue Identity: We have identified that the current verification failure is specifically impacting Verify Transactions when document images are collected directly via the PingID app.\n\nWorkaround:\nTo bypass this issue, users should use a web browser to collect and submit document images instead of the mobile app.\n\nAction Required:\nIf your current user flow instructs individuals to use the PingID app for document capture, please advise them to switch to a supported web browser to complete the process.",
        "createdAt": "2026-04-14T12:31:51.743+00:00"
      },
      {
        "id": "update_statuspage_ping-identity_h61w5tzq5q4l_hbfmykh1sqmq",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-04-19T08:00:13.962+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}