Provider
Ping IdentityIncident detail
PingOne DaVinci - US Geography - Elevated Delay for Analytics
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
Ping Identity is aware of an issue impacting the analytics for the PingOne DaVinci service in the US geography. Some analytics events are delayed up to 30 minutes. We are currently investigating.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Investigating
The DaVinci Analytics delay remains elevated. We are continuing to investigate the root cause of this issue.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Investigating
The DaVinci Analytics delay remains elevated but has reduced to under 20 minutes. We are continuing to investigate the root cause of this issue.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Investigating
The DaVinci Analytics delay remains elevated but has reduced to 5 minutes. We are continuing to investigate the root cause of this issue.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Monitoring
The DaVinci Analytics delay has returned to normal. We are continuing to investigate the root cause of this issue.
We will provide the next update in approximately 30 minutes, or sooner as information becomes available.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Resolved
The DaVinci Analytics delay has stayed near zero for 45 minutes. We've identified a few factors that could have contributed to the delays, which we will continue to explore.
For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
Keep exploring
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