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Incident detail

PingID AP Degraded performance

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Identified

    There is an issue with a third-party system supporting Google Android push notifications.

    Some users in the AP region might experience issues with receiving push notifications to their Android devices.

    We will provide the next update in approximately 60 minutes, or sooner as information becomes available.

    For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.

  2. Monitoring

    The third-party system has stabilized, and error rates have subsided.

    We are actively monitoring the issues in the AP region.

  3. Resolved

    This incident has been resolved.