Provider
PantheonIncident detail
Degraded platform workflows
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update Pantheon posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are currently investigating degraded performance or failures in platform workflows. This may affect your ability to push code, create environments, or run scheduled tasks.
Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.
Identified
The issue has been identified and a fix is being implemented.
Identified
We are continuing to work on a fix for this issue.
Identified
We are continuing investigation on degraded dashboard performance and workflows.
Earlier, this issue also caused brief, temporary 503 errors on a small subset of live customer environments. Our engineers have successfully resolved the 503 errors, and all live customer websites are currently online and serving traffic normally.
Our team has identified the root cause and is actively working to restore dashboard access and workflow stability.
We recommend pausing the deploying of new code to environments until the issue is resolved, at least if you experience issues. If you have any questions, please contact Pantheon Support.
Monitoring
A fix has been deployed, and the Pantheon Dashboard is now running normally with stable loading times. All platform background workflows have also returned to baseline operational levels.
If you previously experienced a failed dashboard action or a stuck workflow, please reload your dashboard and retry the task now. Our Engineering team is monitoring the environment closely to ensure performance remains stable and to confirm the issue is completely resolved. We will provide a final update once the resolution is verified.
If you continue to experience any performance degradation after reloading, please contact us directly at helpdesk@pantheon.io.
Resolved
Our Engineering team has verified that all platform services are fully restored and stable. The Pantheon Dashboard is performing normally, and all background workflows are processing successfully without any lingering delays.
The underlying issue has been completely mitigated, and we have concluded our monitoring period. Thank you for your patience while we worked to resolve this.
If you encounter any further issues, please open a ticket with us at helpdesk@pantheon.io.
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