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Incident detail

Degraded platform workflows

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update Pantheon posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating degraded performance or failures in certain platform workflows, such as deploys, backups, or multidev environment creation. This may affect your ability to push code, create environments, or run scheduled tasks at this time. Sites without ongoing workflows are not affected. This does not affect site uptime.

    Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.

    We recommend pausing the use of code deploys, multidev environment creation, clone workflows, and triggering manual backups until the issue is resolved.

  2. Investigating

    We are continuing to investigate this issue.

  3. Investigating

    We are actively investigating the issue and will continue to provide updates as more information becomes available.

    If you have any questions or concerns, please reach out to our Customer Support team via chat or email through the Pantheon Helpdesk.

  4. Investigating

    We are still actively investigating the issue. While we do not have additional information to share at this time, the investigation remains ongoing. We will continue to provide updates as soon as more information becomes available.

  5. Identified

    The issue has been identified, and we are currently working on a fix.

  6. Identified

    We are continuing to work on a fix for this issue.

  7. Identified

    We are continuing to work on a fix for this issue and making progress. We'll post another update in 2 hours, or sooner if significant progress is made.

  8. Identified

    We are continuing to work on a fix for the degraded Dashboard and Workflows performance. Our engineers are actively working on a fix, and we'll provide regular updates on this page.

  9. Monitoring

    A fix has been implemented, and we are actively monitoring the results.

    We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery.

  10. Resolved

    This incident has been resolved.

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