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Azure France Central outage impacting Cloud NGFW Services.

Resolved incidentMinor

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Incident updates

Every update Palo Alto Networks posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We have identified an issue with Azure affecting the Cloud NGFW France Central region for Storage & Cosmos DB issue which is impacting CNGFW Services.

    Customers may experience intermittent service unavailability, degraded performance, or delays in monitoring and telemetry.

    Current Status : Azure notified higher than expected latency, timeouts or HTTP 500 errors when accessing data stored on Storage & CosmoDB accounts hosted in this region. We are actively investigating and mitigation actions are currently in progress to stabilize connectivity.

    Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes.

    You can also monitor the underlying platform status via the Azure Status Page: https://app.azure.com/h/GHHC-K4Z/97cdb5.

    Next Update: 1 PM UTC 27th Apr 2026

  2. Identified

    Azure is currently experiencing a degradation in the availability of the Azure Cosmos DB & Storage services in the France Central region.

    https://app.azure.com/h/GHHC-K4Z/97cdb5

  3. Identified

    Azure Reported Service Disruption Affecting Multiple Azure Services in the France Central Region Including Service Bus, Storage, Azure Cosmos DB experiencing an interruption when customers encountered VM restarts, temporary unavailability, and intermittent access issues due to an underlying datacenter event.

  4. Monitoring

    Azure has repoted that the affected services have largely recovered; however, some dependent services are still completing recovery and may experience intermittent issues while teams continue monitoring service stability.

    https://app.azure.com/h/GHHC-K4Z/97cdb5

  5. Resolved

    Azure has reported that this issue is now mitigated. See https://app.azure.com/h/GHHC-K4Z/97cdb5 for an update with more information provided by Azure.

    CNGFW services are no longer impacted.

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