Provider
Palo Alto NetworksIncident detail
AWS EU-WEST-3 outage impacting Cloud NGFW Services.
Timeline window
to
Get alerted the next time Palo Alto Networks breaks
Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We have identified an issue with AWS affecting the Cloud NGFW EU-WEST-3 region.
Customers may experience failures to deploy new resources or delays in rule synchronization
Current Status: AWS is currently experiencing DynamoDB API error rate & EC2 Availability Issue
Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the AWS Health Dashboard
Next Update: 1 PM UTC 27th Apr 2026
Monitoring
AWS has resolved the Lambda, EC2 Availability & Dynamo DB errors. We are monitoring for continued stability.
Resolved
AWS has closed the issues and Cloud NGFW services are no longer impacted
Keep exploring
More from Palo Alto Networks
Neighboring incidents on Palo Alto Networks's timeline and the rest of their record on OutageDeck.