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AWS EU-WEST-3 outage impacting Cloud NGFW Services.

Resolved incidentMinor

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Incident updates

Every update Palo Alto Networks posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We have identified an issue with AWS affecting the Cloud NGFW EU-WEST-3 region.

    Customers may experience failures to deploy new resources or delays in rule synchronization

    Current Status: AWS is currently experiencing DynamoDB API error rate & EC2 Availability Issue

    Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the AWS Health Dashboard

    Next Update: 1 PM UTC 27th Apr 2026

  2. Monitoring

    AWS has resolved the Lambda, EC2 Availability & Dynamo DB errors. We are monitoring for continued stability.

  3. Resolved

    AWS has closed the issues and Cloud NGFW services are no longer impacted

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