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Palo Alto NetworksIncident detail
AI Runtime Security (AIRS) Cloud Degraded Performance (AIRS API Intercept URL Filtering) in US
Resolved incidentMinor
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We are currently investigating this issue with URL Filtering Detection Service, that affects detection features offered by AI Runtime Security API.
Customer Impact: Scan requests are still being processed and return successful responses, and all other detections work as normal. But URL content in prompts and responses may not be categorized or blocked while this lasts. Other regions are not affected.
We'll post another update within 60 minutes, or sooner once service is restored.
Resolved
The issue affecting the URL Filtering Detection Service in AI Runtime Security API has been resolved. URL filtering detection features has worked normally since 01:07 UTC.
Customer Impact: From about 00:00 UTC to 01:07 UTC on October 15, 2026, URL content in prompts and responses may not have been categorized or blocked. Scan requests kept processing and returned successful responses, and all other detections worked as normal. Other regions were not affected.
We apologize for the inconvenience and will review how to prevent this from happening again.
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