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OVHcloudIncident detail
[Global][Databases & Data Analytics] - API incident notification
Resolved incidentMinor
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Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We are currently experiencing an incident affecting our Databases and Data & Analytics offering.
Please find the details of this incident below :
<b>Start time :</b> 12/11/2026 09:15 UTC
<b>Impacted Service(s) :</b> The API of PostgreSQL, MySQL, Valkey, ClickHouse, Dashboards, Kafka, Kafka Connect, Kafka MirrorMaker and OpenSearch services is temporarily experiencing slowness and errors. Existing services continue to run.
<b>Customers Impact :</b> Customers may experience API errors or slowness when viewing or managing their services through the API or the Control Panel.
<b>Ongoing Actions :</b> Our teams are investigating, in coordination with our provider, to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
We would like to inform you that our service has been fully restored as of 12/11/2026 10:08 UTC. Monitoring is still in place to ensure long-term stability.
Please find the details of this incident below :
<b>Start time :</b> 12/11/2026 09:15 UTC
<b>Impacted Service(s) :</b> The API of PostgreSQL, MySQL, Valkey, ClickHouse, Dashboards, Kafka, Kafka Connect, Kafka MirrorMaker and OpenSearch services was temporarily experiencing slowness and errors. Existing services continued to run.
<b>Customers Impact :</b> Customers may have experienced API errors or slowness when viewing or managing their services through the API or the Control Panel.
We apologize for any inconvenience caused and appreciate your understanding.
Resolved
We would like to inform you that the incident affecting our Databases and Data & Analytics offering has now been resolved.
Please find the details of this incident below :
<b>Start time :</b> 12/11/2026 09:15 UTC
<b>End time :</b> 12/11/2026 10:08 UTC
<b>Impacted Service(s) :</b> The API of PostgreSQL, MySQL, Valkey, ClickHouse, Dashboards, Kafka, Kafka Connect, Kafka MirrorMaker and OpenSearch services was temporarily experiencing slowness and errors. Existing services continued to run.
<b>Customers Impact :</b> Customers may have experienced API errors or slowness when viewing or managing their services through the API or the Control Panel.
<b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We thank you for your understanding and patience throughout this incident.
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