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OpenAIIncident detail
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Timeline
Incident updates
Every update OpenAI posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are investigating the issue for the listed services.
Identified
We have identified the issue impacting account access for some users, and we are working on a fix.
Identified
We are still implementing the mitigation.
Identified
An issue caused some user accounts to be incorrectly suspended. We’re restoring account access and working through related subscription and credit impacts for affected users.
Resolved
All impacted services have now fully recovered.
Monitoring
We’ve restored account access for users. The team is working through related subscription and credit impacts for affected users.
Monitoring
The team is still working through related subscription and credit impacts for affected users. Impacted users will be receiving an email shortly.
Monitoring
All users impacted should have received an email with more information. The team is monitoring for additional changes.
Monitoring
The team is uncovering some additional impacted users and is still working through related subscription and credit impacts for affected users. Impacted users will be receiving an email shortly.
Resolved
Incorrectly suspended users have been restored access and received an email about their account and subscription information, if relevant. Impacted services have recovered.
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