Skip to content
OutageDeck

Incident detail

Delays in customer support responses

Resolved incidentMinor

Timeline window

to

Get alerted the next time OpenAI breaks

Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow OpenAI alerts work

Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

  2. Investigating

    We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.

  3. Identified

    We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.

  4. Monitoring

    We have applied the mitigation and are monitoring the recovery.

  5. Resolved

    All impacted services have now fully recovered.

Keep exploring

More from OpenAI

Neighboring incidents on OpenAI's timeline and the rest of their record on OutageDeck.

← Older incident

Elevated errors affecting ChatGPT Work

Newer incident →

Elevated errors for ChatGPT users in Europe

All OpenAI incidentsOpenAI live status