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Help Center Chat Support Degraded

Resolved incidentMinor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at [support@openai.com](mailto:support@openai.com "support@openai.com") for assistance.

    We apologize for the inconvenience and will provide updates as they become available.

  2. Monitoring

    We have applied the mitigation and are monitoring the recovery.

  3. Resolved

    All impacted services have now fully recovered.

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