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Delayed support responses

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    Some users are experiencing delayed responses from OpenAI Support by email and chat.

    We’re investigating and will share updates as we learn more.

  2. Monitoring

    We have applied the mitigation and are monitoring the recovery.

    Some support responses by email and chat may still be delayed while we work through affected cases.

  3. Resolved

    All impacted services have now fully recovered.

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