Provider
MongoDB AtlasIncident detail
[Atlas for Government] Data plane node logs unavailable for last 6 days
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update MongoDB Atlas posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
The data plane node logs (mongod, audit logs, etc.) are unavailable since May 14th 4am UTC for clusters in GCP and AWS gov-cloud regions. We have identified the root cause and are actively working on a fix.
Monitoring
We have applied the fix. The data plane node logs will start to be available to customers within the next 30 minutes.
Resolved
The data plane node log download has recovered.
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