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Incident detail

Database Issue Causing Platform Performance Degradation

Resolved incidentMajor

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Timeline

Incident updates

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  1. Investigating

    We are currently experiencing a database performance issue that is impacting multiple platform services. Customers may encounter timeouts, slow response times, and intermittent errors when accessing the following areas:

    • CDP (Customer Data Platform) - Data synchronization and profile updates may be delayed
    • Campaigns - Campaign creation, editing, and sending operations may be affected

    Our engineering team is actively investigating the database issue and working to restore normal service.

    We will provide updates as we make progress toward resolution.

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Identified

    The team has made additional adjustments and we have started seeing accelerated recovery of the cluster.

  4. Identified

    We have identified which hardware was causing the issues and are replacing it. We are already seeing some improvement and expect that to continue.

  5. Monitoring

    A fix has been implemented and we are monitoring the results.

  6. Resolved

    This incident has been resolved.