{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T11:21:59.771Z"
  },
  "data": {
    "id": "incident_statuspage_messagebird_8nn2j44kbw20",
    "slug": "messagebird-database-issue-causing-platform-performance-degradation-2026-01-27",
    "title": "Database Issue Causing Platform Performance Degradation",
    "summary": "Database Issue Causing Platform Performance Degradation",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-01-27T18:56:58.983+00:00",
    "updatedAt": "2026-01-27T21:10:06.17+00:00",
    "resolvedAt": "2026-01-27T21:10:06.149+00:00",
    "provider": {
      "slug": "messagebird",
      "name": "Bird (MessageBird)"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/messagebird-database-issue-causing-platform-performance-degradation-2026-01-27",
      "api": "/api/v1/incidents/messagebird-database-issue-causing-platform-performance-degradation-2026-01-27",
      "providerHtml": "/providers/messagebird"
    },
    "impactSummary": "Bird (MessageBird) reported a major event for the affected tracked services.",
    "source": {
      "id": "source_messagebird_status",
      "kind": "official_api",
      "name": "Bird Status",
      "checkedAt": "2026-07-19T11:15:03.882+00:00",
      "officialUrl": "https://status.bird.com",
      "statusPageUrl": "https://status.bird.com"
    },
    "updates": [
      {
        "id": "update_statuspage_messagebird_8nn2j44kbw20_8pl960dvkycp",
        "status": "investigating",
        "body": "We are currently experiencing a database performance issue that is impacting multiple platform services. Customers may encounter timeouts, slow response times, and intermittent errors when accessing the following areas:\n\n* CDP (Customer Data Platform) - Data synchronization and profile updates may be delayed\n* Campaigns - Campaign creation, editing, and sending operations may be affected\n\nOur engineering team is actively investigating the database issue and working to restore normal service. \nWe will provide updates as we make progress toward resolution.",
        "createdAt": "2026-01-27T18:56:59.116+00:00"
      },
      {
        "id": "update_statuspage_messagebird_8nn2j44kbw20_qtjt5qhm4qvn",
        "status": "identified",
        "body": "The issue has been identified and a fix is being implemented.",
        "createdAt": "2026-01-27T19:55:59.474+00:00"
      },
      {
        "id": "update_statuspage_messagebird_8nn2j44kbw20_f16z22dbtblp",
        "status": "identified",
        "body": "The team has made additional adjustments and we have started seeing accelerated recovery of the cluster.",
        "createdAt": "2026-01-27T20:27:09.708+00:00"
      },
      {
        "id": "update_statuspage_messagebird_8nn2j44kbw20_kq24vmltlb35",
        "status": "identified",
        "body": "We have identified which hardware was causing the issues and are replacing it. We are already seeing some improvement and expect that to continue.",
        "createdAt": "2026-01-27T20:31:24.142+00:00"
      },
      {
        "id": "update_statuspage_messagebird_8nn2j44kbw20_tcv7nc3857pq",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-01-27T20:53:41.738+00:00"
      },
      {
        "id": "update_statuspage_messagebird_8nn2j44kbw20_jwm150j71xww",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-01-27T21:10:06.149+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}