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Incident detail

Some Konnect API's calls are dropping connections before completing

Resolved incidentMinor1 affected service

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Timeline

Incident updates

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  1. Investigating

    Some customers may be seeing occasional connection resets during API calls to Konnect. This could also impact the UI which relies on Konnect APIs. Retrying the call or UI action should succeed as this appears to be a low percentage of calls impacted. Konnect engineers are looking into the issue and will update shortly.

  2. Investigating

    We are continuing to investigate this issue.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    This incident has been resolved.