Provider
KongIncident detail
Customer Hybrid AI Gateway Dataplanes on version 2.0.x, 2.1.x, and 2.2.x may be disconnected from Konnect
Active incidentMinor1 affected service
Timeline window
Started
Get alerted the next time Kong breaks
Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Monitoring
Customers running 2.0.x, 2.1.x and 2.2.x dataplanes may see logs indicating they have disconnected from Konnect and have stopped attempting to retry. These dataplanes must be restarted in order to restart the connection attempts.
This is caused by reconnection logic which was changed in 2.3, that will cause the DP to give up retrying after some connection attempts. When Konnect performed a routine maintenance and connections dropped briefly, some of these 2.0-2.2 dataplane versions may have stopped attempting to reconnect.
Restarting and disconnected dataplanes should allow the reconnection.
Monitoring
We are continuing to monitor for any further issues.
Keep exploring
More from Kong
Neighboring incidents on Kong's timeline and the rest of their record on OutageDeck.