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KongIncident detail
Some dataplanes incorrectly showing 'out of sync' in Konnect UI
Resolved incidentMinor
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Every update Kong posted, oldest to newest, exactly as it appeared on their official status page.
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Kong proactively deployed an updated license to control planes ahead of an upcoming expiration to avoid any customer disruption. As a side effect of this update, data plane nodes were incorrectly displayed as out-of-sync in the Konnect UI. The data planes themselves continued operating normally with a valid configuration throughout.
The team performed a progressive rollout that triggered a full configuration sync, which cleared the inaccurate status. All nodes returned to an in-sync state shortly after. No traffic was impacted at any point. Data planes continued routing requests normally and would receive configuration updates. The only customer-visible symptom was the inaccurate out-of-sync indicator in the UI.
The full configuration sync step has been added to the standard runbook for license updates, so future license rotations will not produce this false positive. Engineering is also improving the out-of-sync detection logic to reduce false positives going forward.
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