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Incident detail

Konnect Singapore Region - Partial Degradation - Portal Emails and Application Registration Delayed

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    The team is scaling up the message handling infrastructure to process the backlog. However, ongoing maintenance by our cloud service provider in the area is impacting our ability to scale the infrastructure. We will update as we are able to take further actions.

  2. Monitoring

    The cloud server provider has completed the maintenance. The message handling infrastructure is operating as expected and the backlog has been processed. We are continuing to monitor.

  3. Monitoring

    We are continuing to monitor for further issues with message processing.

  4. Resolved

    This incident has been resolved.