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Incident detail

Elevated errors for SMS opt-ins, scheduling, and sending

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating an issue impacting SMS subscriptions, delays in SMS sending, and errors when creating or scheduling SMS and WhatsApp campaigns. We are working to restore normal service as quickly as possible. We will share another update as soon as we have more information.

  2. Identified

    We have identified the cause of the issue and a fix has been implemented. We are starting to see improvements in system performance.

  3. Monitoring

    System performance for SMS opt-in forms, sending, and campaign creation and scheduling remains stable. We continue to monitor closely and appreciate your patience throughout this incident.

  4. Resolved

    SMS subscriptions, SMS sending, and the creation and scheduling of SMS and WhatsApp campaigns are operating as expected. This incident has been resolved.