Skip to content
OutageDeck

Incident detail

Mykinsta file manager issue with uploading larger files

Resolved incidentMinor1 affected service

Timeline window

to

Get alerted the next time Kinsta breaks

Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow Kinsta alerts work

Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are currently investigating reports of issues with uploading larger files (100+ MB).

  2. Investigating

    We are continuing to investigate the issue.

  3. Investigating

    We are continuing to investigate the issue.

  4. Investigating

    We are continuing to investigate the issue.

  5. Investigating

    We are continuing to investigate the issue.

  6. Investigating

    We are continuing to investigate the issue.

  7. Investigating

    We are continuing to investigate the issue and apologize for the inconvenience.

  8. Investigating

    The issue is still being investigated by our engineers.

  9. Investigating

    Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.

  10. Investigating

    Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.

  11. Investigating

    Our engineers are continuing to investigate into the issue. We apologize for any inconvenience this causes.

  12. Investigating

    We are still investigating the issue. Thank you for your patience.

  13. Investigating

    We are still investigating the issue. Thank you for your patience.

  14. Investigating

    We are still investigating the issue. Thank you for your patience.

  15. Investigating

    The issue is still being investigated by our engineers.

  16. Investigating

    The issue is still being investigated by our engineers.

  17. Investigating

    The issue is still being investigated by our engineers. We appreciate your continued patience.

  18. Investigating

    The issue is still being investigated by our engineers. We appreciate your continued patience.

  19. Investigating

    We are still investigating the issue, thank you for your continued patience.

  20. Investigating

    We are still investigating the issue, thank you for your continued patience.

  21. Investigating

    We are still investigating the issue, thank you for your continued patience.

  22. Investigating

    We are still investigating the issue, thank you for your continued patience.

  23. Investigating

    We are still investigating the issue, thank you for your continued patience.

  24. Investigating

    The issue is still being investigated by our engineers. We appreciate your continued patience.

  25. Investigating

    Our investigation is still underway and is likely to continue into next week. We thank you for your continued patience.

  26. Resolved

    We have determined that this is caused by an update to our network firewall systems for security. We will continue to explore other options for allowing larger uploads through MyKinsta, but at this time, files larger than 500MB should now only be uploaded via SFTP.

    If you have any other questions, please contact our support team via chat from your MyKinsta dashboard, or by emailing us at support@kinsta.com.

Keep exploring

More from Kinsta

Neighboring incidents on Kinsta's timeline and the rest of their record on OutageDeck.

← Older incident

Service disruption at the Frankfurt (DE) data center

Newer incident →

Service disruption at the Phoenix, AZ (us-phoenix-1) data center

All Kinsta incidentsKinsta live status