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Incident detail

Downtime issues in London datacenter

Downtime issues in London datacenter

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are getting reports of downtime and performance issues for sites hosted in London datacenter. We are currently investigating the issue and will provide updates as we make progress.

  2. Investigating

    Our investigation suggests that this might be related to our cloud provider and we are working with them to try and determine the cause so that we can start working on a solution.

  3. Identified

    We have confirmed that this is related to an issue at our cloud provider, and we are working with them to reach a resolution.

  4. Identified

    Our cloud provider is still working on a full resolution to this issue.

  5. Identified

    Some sites may be coming back online, at least partially. This issue is still being worked on however, and is not fully resolved.

  6. Identified

    We are continuing to see more sites come back online, and will continue to work on resolving any issues with the remaining sites, and monitor for stability.

  7. Monitoring

    At this time we are seeing that service to all affected sites in the region should be restored. We are continuing to monitor the region to ensure ongoing service stability. If you are still seeing issues with your website please contact our support team. Thank you for your patience and we do apologize for any disruption to your business.

  8. Monitoring

    We are continuously monitoring for any issues.

  9. Monitoring

    We are continuing to monitor the region to ensure ongoing service stability. If you are still seeing issues with your website please contact our support team. Thank you for your patience and we do apologize for any disruption to your business.

  10. Resolved

    Service in the London (UK) data center has remained stable since the last update. The issue is now resolved at this time. If you are still seeing issues with your website please contact our support team. Thank you for your patience and we do apologize for any disruption to your business.